Take 2 Consulting | Ft. Meade, MD

Windows System Administrator • August 2022 - July 2023

Managed Windows Active Directory operations for the Defense Counterintelligence and Security Agency NIPR/SIPR enclaves.

Administered Windows servers, network devices, and virtual environments using VMware vSphere and Microsoft SCOM.

Enforced security policies, conducted compliance audits, and ensured DISA IA compliance for servers and printers.

Organized and prioritized ServiceNow tickets as Queue Manager, ensuring timely issue resolution.

Presented ServiceNow ticket metrics to management regularly.

Insight Global | Remote

Microsoft 365 Administrator • October 2020 - July 2021

O365 suite administration for United States Army NIPR network

Azure Active Directory Services administration

Windows Server 2016 legacy AD administration

Reported Microsoft Teams conference line stats to leadership daily

Belcan | Andrews AFB

Sr. Desktop Administrator • Sept 2019 - May 2020

Served as a desktop support escalation point for VIP users

Performed Active Directory Services administration

Managed physical access of offices, SCIFs, and buildings

Performed vulnerability remediation to maintain DOD security compliance

American Cyber | The Polk Building

IT Support SME • September 2017 - September 2019

Facilitated org-wide migration from Windows 7 to WIndows 10

Managed software licensing for DOD compliance

Managed all organizational mailboxes and distribution lists

Y Tech LLC | Defense Logistics Agency

Desktop Support Technician • September 2016 - September 2017

Migrated computing environment to 95% virtual desktops - Thin Clients/Zero Clients

Mobile device management of iPhones

Provided desktop support

Tallience | Walter Reed Army Institute of Research

Desktop Support Analyst • November 2015 - August 2016

Successfully managed network printer STIG compliance, securing authority to operate (ATO)

Reduced network printer count by 40%

Provided desktop support